Agency Time & Attendance Dispute Details

You will receive a unique Time & Attendance link after every event in which your agency fulfills staff. The link will be sent to the contact email address we have on file for your company. If this contact information needs to be corrected or changed, please get in touch with us at [email protected] to do so.

Dispute Submissions: 

You will be able to submit disputes for time cards such as hourly, worker, and position adjustments within three business days of a completed event. 

All submissions must be accompanied by supporting evidence for the claim. Evidence options include: photos of an on-site timesheet, the manager's name the worker clocked in with, the specific location worked, or anything else you feel would provide proof of time & attendance.

The link will be closed after three days post-event, and any timecards in the system will be paid out as-is. Nowsta will not provide payment for workers missing clock-outs or timecards.

Dispute Outcome: 

Nowsta’s billing team will review dispute submissions and contact the client to decide for each timecard. Please note that we will not request timecard edits without supporting evidence of the claim. 

Timecard edits not approved by the client after reviewing the evidence submitted will not be paid out by Nowsta.

Please contact our team at [email protected] if you have any questions!