Agency Billing Policies & Disputes

Modified on Fri, 10 Feb 2023 at 05:57 PM

 

First and foremost, thank you for being a valued partner of Nowsta!  We’re excited to work with you and redefine the flex-work landscape together. 


We’ve created this page to detail our billing processes, so you know exactly what to expect moving forward. Please follow the guidelines below so Nowsta can maintain accuracy in billing data and provide timely, excellent service.  


A Brief Overview:

  • A time & attendance link will be emailed to you after every event your company fulfills staff.

  • You will have three days to review, verify the time worked, and submit any disputes via the link provided.

  • A billing report & purchase order will be generated by Nowsta and email to you after we finalize time cards for approval by the client administrator.

  • You will need to review both documents for accuracy and send Nowsta an invoice at ap@nowsta.com.

  • After we receive the invoice, payment will be sent by Nowsta.


You can submit an invoice dispute up to 30 days after receiving your Billing Report.  For more information on invoice disputes, click on the Billing Report & Purchase Order Details link. 


Time & Attendance Dispute Details


Billing Report & Purchase Order Details

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