Why can I see events in Nowsta but I don’t see them in Caterease?

There are a couple of reasons why you may not see events in Nowsta, but you do see them in Caterease.

The event has multiple sub-events. The most common reason for seeing more events in Nowsta than in Caterease is the integration sends sub-events to Nowsta as individual events.
If a Wedding event (event id = E3) has two sub-events, it will transfer into Nowsta as Wedding (E3 - S1) and Wedding (E3 - S2), respectively.
The reason for this setup is that sub-events can have different venue locations and start times, so it is impossible to create one central event in Nowsta that lists each of these differences to specific employees.

The event was created in Nowsta. The Nowsta-Caterease integration is currently a one-way integration from Caterease to Nowsta. If an event is created within Nowsta, it will not be transferred to Caterease.

The event was deleted in Caterease. The Nowsta-Caterease integration is currently a one-way integration from Caterease to Nowsta.

For Nowsta to update, the event’s status must be changed to Cancelled, and then the event must be exported to Nowsta again. At this point, the event will be Archived within Nowsta. 

Watch this quick video to learn how to restore an event previously archived.