New to Nowsta?
Take a few moments to watch this video that covers the basics of how to navigate the Nowsta Workers app.

Then below we've listed some of the most frequently asked questions about the new Nowsta mobile app. If you have a question and don't see it answered here, please contact our support team at support@nowsta.com.

App Overview

How do I get started with Nowsta? You will receive an email invitation from your employer to activate your account. You can also download the app and activate it from there.

Learn how to download the Nowsta Workers app here.

What if I do not have a smartphone? No problem you can access your NowstaPay account at my.nowsta.com

Learn more about our web version here. 

What if I have forgotten my password?
Learn how to reset your password here.

What if I already use Nowsta with another company? You will need to use the same phone number and email/password combination to log in for all companies.

Learn more about using Nowsta at multiple companies here.

How do I change my email address?

Learn more about updating your email address.

How will I receive shift requests? You will receive a push notification on your phone. Some companies have also elected to send an additional notification by email.

Learn more about shift requests here.

Why am I not seeing anything when I log into my app? Your account may appear empty when you first log in to your Nowsta mobile app or Nowsta website. This means your employer has not yet requested or scheduled you for upcoming shifts.

Why am I not getting notifications? You will need to have push notifications enabled.

Learn how to enable push notifications for iPhone here.

Learn how to enable push notifications for Android phones here.

I received an availability check. What is it and how do I respond?

Learn how to view and respond to an availability check here.

How can I input and edit my availability?

Learn how to input and edit your availability here.

How do I enter unavailability? Currently, workers cannot request days off through the app. You must request days off by reaching out and telling your employer of your unavailability and they can enter the days manually.

How do I contact my employer? The Nowsta app is one-way communication. You cannot contact your employer through the app.

How can I see my past shifts and or earnings? This information is available in the app however it will not be displayed until your employer has approved your time entries. If you are missing hours please reach out to your employer directly.

Learn how to view past hours and or earnings here.

How can I access my paystubs or W2s? Nowsta does not have access to this information. You will need to contact your employer directly.

What if I am not able to work my shift? The Nowsta app is one-way communication. If you accept a shit and are not able to work you cannot change your response or contact your employer within the app. You will need to reach out to them directly.


How can I do self-check-in in the Nowsta Workers app?

Learn how you can use the Nowsta app's GPS check-in functionality here.

I'm an event manager. How can I check in the staff working my event?

Learn more about checking in other staff at an event here.

What happens if my app is frozen?

Learn how to report a bug here.

What information is located in the inbox?
Learn more here.

How do I update my profile?

Learn how to update your profile here.

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