Overview

This article will provide answers to your most frequently asked questions when it comes to our worker health screening. For an overview and information about how to enable this feature for your company, check out this article.

Considerations

To access the health screenings, your workers must use version 2.19.1 or later of the Nowsta Workers App and version 1.8 or later of the Nowsta Timeclock App.

The health screening comes with a set of standard questions. If you wish to customize the health screening questions for your company, please contact our customer support team (support@nowsta.com) to learn more about this process and associated fees.

Questions that will be answered below:

1. What happens when a worker fills out the screening and reports that they have a symptom, contact, or exposure to COVID-19?

2. How do I unblock a worker?

3. How do I know when a worker has failed the health screening?

4. How can I see a worker's previous response to the health screening?

5. One of my workers called in saying they are COVID-19-positive - can I block this worker in Nowsta?

6. How do I extend or shorten the blocked period for one of my workers?

7. How early before the shift can workers fill out the screening?

8. Can workers complete the health screening through the tablet timeclock or through a timecard supervisor?

9. What does the health screening look like for workers?

10. What are the default questions of the health screening?

11. How do I change the questions asked on the health screening, the fever threshold, or the default blocked period?

-------------------------------------------------------------

1. What happens when a worker fills out the screening and reports that they have a symptom, contact, or exposure to COVID-19?

The worker will be marked as having failed the health screening and an incident report will be auto-generated in the worker's profile to capture the failed health screening.

The worker will get blocked from all shifts for a default window of time that you will specify when you set up this feature for your account. For example, the default window is 72 hours, so that if a worker fails their screening, they will be blocked for the next 72 hours.

When a worker is blocked:

The worker will get removed from any shifts they were assigned, requested, or confirmed for in the blocked window.

Any events or shifts that the worker is removed from will get highlighted in red, so you will know to replace them.

You will be unable to assign, request, or confirm a worker for a shift in the blocked window until the worker gets unblocked.

The worker will automatically be filtered out from the list of eligible workers for shifts that fall in the blocked window.

The worker will see in their mobile app that they are blocked from work and the date on which they will get unblocked.

2. How do I unblock a worker?

If a worker mistakenly failed the health screening, or if a worker fails the screening and then tests COVID-19 negative, you may want to unblock the worker before the blocked window is over. You can do so by removing the failed health screening tag.

To unblock a worker:

  1. Navigate to the worker's profile and edit the worker's qualified tags
  2. Locate the Failed Health Screening tag
  3. Remove this tag from the worker by clicking the toggle
  4. The worker is now no longer blocked in the system, and you can schedule them

Note: Removing the Failed Health Screening tag will always result in an auto-generated incident report on that worker's profile, so there is a record of when the worker was unblocked and who unblocked the worker.

3. How do I know when a worker has failed the health screening?

You can get an email notification every time someone fails a screening by opting to receive the Failed Health Screening Email in Settings under Subscription Settings.

4. How can I see a worker's previous response to the health screening?

You will not have access to workers' responses through the web app. Please reach out to us at support@nowsta.com for details about specific responses.

5. One of my workers told me they are COVID-19-positive - can I block this worker in Nowsta?

Yes, you can do so through their worker profile. By adding the Failed Health Screening tag to the worker, the worker will get blocked in the system and treated as though they failed the health screening on Nowsta

  1. Navigate to the Tags section
  2. Add the Failed Health Screening tag to the worker
  3. Set the expiration date to the date the worker is allowed to work again (this date can always be edited as needed)

Note: When you manually add the Failed Health Screening tag to the worker, an incident report will auto-generate to record that the worker failed the health screening, the day that the tag was added, and who added the tag and blocked the worker.

6. How do I extend or shorten the blocked period for one of my workers?

  1. Navigate to the worker's profile
  2. Edit their Tags For the Failed Health Screening tag
  3. Adjust the expiration date to reflect the date the blocked period should end. An expiration date must be included for the worker to be properly blocked.

Note: When you manually adjust the expiration date of the Failed Health Screening tag, an incident report will auto-generate to record that the blocked period has been adjusted and who adjusted it.

7. How early before the shift can workers fill out the screening?

When you fill out the form to set up the screening for your company, you can decide how early before the shift's start time your workers are able to fill out the screening. When the screening becomes available, your workers will get a push notification on their mobile device telling them that the screening is available. They can then go to their mobile app to complete the screening before clocking into their shift.

Workers will be prompted to take the health screening on the Tablet Timeclock app after they log-in using their phone number or access code. If a worker has already taken the screening for a shift through their mobile app, but clocks in to the shift from the Tablet Timeclock app, they will not be prompted to take it a second time.

Please reach out to us at support@nowsta.com if you'd like to edit this setting.

8. Can workers complete the health screening through the tablet timeclock or through a timecard supervisor?

The health screening is only available through the Tablet Timeclock app when it is connected to the internet and the app is updated to version 1.8 or later. The screenings are not supported when the Tablet Timeclock is in offline mode. If the app is in offline mode, workers will be able to clock-in without completing the screening.

9. What does the health screening look like for workers?

Workers will be prompted with a notification to take the screening:

Worker Passed Health Screening:

Worker Failed Health Screening:

10. What are the default questions of the health screening?

I. What is your current temperature?

II. Have you recently started experiencing any of these symptoms? Choose all the apply:

Chills, New or worsening cough, New or worsening shortness of breath, Muscle aches, Headache, Sore throat, Loss of taste or smell, None of the above

III. Have you had any contact with someone who has tested positive for COVID-19 in the past 14 days? (yes or no)

IV. Have you traveled to any overseas regions or states/metropolitan areas considered hot spots for COVID-19 in the past 14 days? (yes or no)

V. I confirm that I understand [your company name]'s policies related to COVID-19, and acknowledge that I have provided accurate responses to this questionnaire, and that such responses are made voluntarily. I confirm that by providing these responses, I authorize Nowsta to store my responses and release them to [your company name]. I acknowledge that any actions resulting from my provided responses are those of [your company name] and not of Nowsta, and that Nowsta makes no representation relative to local, state, or federal COVID-19 requirements or guidelines. (I agree with the above statements)*

*Workers must agree to the final question to submit the screening.

11. How do I change the questions asked on the health screening, the fever threshold, or the default blocked period?

Please reach out to our customer success team to learn more. You can email support@nowsta.com or chat with us live through app.nowsta.com.

Did this answer your question?