1. What is NowstaPay?
    NowstaPay is a financial wellness tool that helps you access your wages early to manage your cash flow and take care of unexpected finances. Once you’ve worked and your employer has approved your hours, we will send you a notification that your earnings are available for early cashout.
    Then, you can choose if you want to cash out early or wait until the end of your pay period. If you choose to not use NowstaPay, you will receive your paycheck at the end of your pay period via check or direct deposit as usual.

  1. How does it work?
    Simple. Your employer has NowstaPay turned on. They schedule you to work via Nowsta. You send your employer your hours worked at the end of your shift. They approve your hours and you receive an email from NowstaPay. You click the cashout button, enter your account info via our secure bank provider, and confirm your early cash-out. Your wages are transferred to your account.

  2. How long does it take to get your earnings?
    If you use the debit card method, the transfer happens instantly and the money is in your account within a few seconds.
    If you use the bank account method, the transfer completes in a business day if you cash out before 7 pm Eastern Time or 2 business days if you cash out after 7 pm Eastern Time.

  3. Is NowstaPay optional?
    Yes, it is an optional service that your employer uses to give you early access to your wages. It is not a direct deposit service associated with your employer’s payroll provider, but a service that lets you access wages earlier than your normal payroll schedule. You can choose to use NowstaPay for some shifts and not others, or not at all. If you do not choose to use NowstaPay, you will receive your paycheck at the end of the regular payroll cycle, just as you normally would.

  4. How can I get set up with NowstaPay?
    If your employer offers NowstaPay, all you need is the Nowsta Workers app and an approved job to start cashing out your wages early.
    If your employer does not offer NowstaPay, you can send a message to support@nowsta.com and a representative will contact them to set up NowstaPay.

  5. Is there a maximum amount I can get paid early?
    If you are a 1099 employee, you can access 100% of your wages early.
    If you are a W2 employee, you can access up to 70% of your wages early. The remaining % is held back, so your employer can calculate your taxes correctly and make sure you never have a negative or $0.00 paycheck.

  6. Is this a loan?
    No, we only advance wages for shifts you have actually worked. A standard loan advances money with interest and payment terms. NowstaPay will never allow you to cash out more than you have earned and will never charge you interest payments.

  7. What does it cost to use NowstaPay?
    We only charge a 2.9% fee when you cash your earnings out early. There are no other charges or hidden fees.

  8. What is a cash-out and how do I cash out?
    A cash-out is when you withdraw your wages early (before your pay period has ended). After every shift, you receive an app notification with the option to accept the money you have earned early.
    You can cash out by going to the Activity section of the Nowsta Workers mobile app, clicking the Wallet icon, and clicking the Cash Out button to receive your wages early.

  9. How do I add a bank account or debit card?
    If this is your first time using NowstaPay, your employer will send an email invitation to NowstaPay after working a shift. In that email, click the Accept Money button to register your account and enter your debit card or bank account information.

  10. Does NowstaPay accept prepaid cards as a valid account for direct deposit?
    NowstaPay will accept any debit or credit card if it is connected to a bank account and routing number. Please check with your bank provider if they can accept deposits.

  11. What happens if I have earnings available but choose not to cash out?
    If you cash out early, your employer will pay you the difference at the end of your normal payroll cycle. If you did not cash out any of your earnings, you will receive your full amount at the end of your normal payroll cycle.

  12. Do you have any other support resources for NowstaPay?
    Absolutely, you may access our help center here to browse through the most frequently asked questions and video content.

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